Refund policy

Our warranty period is 2 years for end customers.

The warranty period begins with the shipment of the goods to the customer. The customer is obligated to report any defects immediately and to follow the instructions and procedures for an exchange.

Regardless of size and weight, the defective goods must be returned by the buyer to our returns department. The costs and shipping risk for the return shall be borne by the buyer. A replacement delivery or exchange under warranty does not generate any new warranty periods.

Excluded from the warranty are: impacts, knocks, drops, collisions, pressure, heat and sun exposure, cold, liquids, dirt, dust, grime, mud, and damage caused by the customer's own repair attempts.

Insignificant deviations from the warranted properties of the goods do not give rise to any warranty claim.

Warranty claims against ComputerWorks are available only to the direct buyer and are therefore non-transferable.